Refunds & Returns

Purchase direct from Medik8 with confidence, and definitely no hassle.

If you are unhappy with your purchase for any reason, we simply ask that you return any product to us at least half-full within 30 days after purchase. We ask that you follow the instructions on the product returns page, which may change from time-to-time but will always involve a reasonable requirement to obtain authorization from us for making a return. Please check the returns page before placing an order with us to ensure that you are satisfied with our return policy. Please remember, when returning any kit item (including any custom CSA kits), you must return the entire set. You will then receive a full product refund (to the same payment method used for purchase) or product exchange depending on your preference. After we, or our service provider, receive back your return, we will promptly issue you with a refund in accordance with the details on the returns page at the time you place your order (“Promotional Return Policy”).

We reserve the right to amend or cancel this Promotional Return Policy at any time at our sole discretion.

For the full Terms of Service and more information about our Standard Returns Policy, please see the Terms of Service page.