USA Delivery Information

We are despatching your parcel within 24 hours of receipt of your order. However, due to disruption in the USPS network there may be a slight delay to you receiving your parcel. We are also finding that the tracking numbers are not being updated as regularly as normal. Thank you for bearing with us.

United States of America

Delivery & Costs

Standard delivery at a cost of $10 or FREE when you spend $50.

We are assured that our service provider's priority is to deliver orders to our customers, while maintaining a safe environment for employees.

Approximate* delivery times are 3-5 working days.

*May differ depending on carrier

Tracking

To track your parcel, please click on your tracking number at the top of the order confirmation email.

Refunds & Returns

Purchase direct from Medik8 with confidence, and definitely no hassle.

If you are unhappy with your purchase for any reason, we simply ask that you return any product to us at least half-full within 30 days after purchase. 

Simply contact us for a returns number. After we, or our service provider, receive back your return, we will promptly issue you with a full product refund (to the same payment method used for purchase) or product exchange depending on your preference.

Please remember, when returning any kit item (including any custom CSA kits), you must return the entire set. 

Please note that if you have purchased your Medik8 products through another e-tailer, you will need to arrange your return with them directly in accordance with their own returns policy.

We reserve the right to amend or cancel this returns policy at any time at our sole discretion. For the full Terms of Service and more information about our Promotional Return Policy and Standard Returns Policy, please see the Terms of Service page.