To track your parcel, please click on your tracking number at the top of the order confirmation email.
We introduced Route to our checkout and shipping process - now every order placed through our online store has the option to receive premium package tracking services from Route.
If you choose Route Package Protection this is charged at $0.98 for orders under $50 or free for orders above $50.
For more information on Route, please visit our FAQs page.
Refunds & Returns
Purchase direct from Medik8 with confidence, and definitely no hassle.
If you are unhappy with your purchase for any reason, we simply ask that you return any product to us at least half-full within 30 days after purchase.
Simply contact us for a returns number. After we, or our service provider, receive back your return, we will promptly issue you with a full product refund (to the same payment method used for purchase) or product exchange depending on your preference.
Please remember, when returning any kit item (including any custom CSA kits), you must return the entire set.
Please note that if you have purchased your Medik8 products through another e-tailer, you will need to arrange your return with them directly in accordance with their own returns policy.
We reserve the right to amend or cancel this returns policy at any time at our sole discretion. For the full Terms of Service and more information about our Promotional Return Policy and Standard Returns Policy, please see the Terms of Service page.